AI Voice Agents

An AI phone receptionist that answers calls, understands natural language, books appointments, qualifies leads, answers FAQs, and triggers workflows. Built on Retell for real-time, human-like conversations.

Caller audio → Retell real-time ASR & voice → BizzWerx orchestration (business logic, tools, APIs) → Live response back to caller. We integrate with your systems (CRM, calendar, ticketing, payments) via secure APIs and webhooks.

• Answer/route calls, capture name/phone/email, create leads/tickets.
• Book/reschedule/cancel via Cal.com/Google Calendar.
• Order status, FAQs, policy info, pricing ranges.
• Send SMS/email follow-ups and links while on the call.
• Handoff to human agent with warm transfer if needed.

Native and custom integrations include:

• Calendars: Cal.com, Google Calendar, Outlook.
• CRMs: HubSpot, Pipedrive, Salesforce (via API).
• E-commerce & Ops: Shopify, Jobber, Airtable, Make, Zapier, n8n.
• Messaging: SMS/email for confirmations and reminders.

We configure escalation rules (keywords, sentiment, compliance triggers). The agent can warm-transfer to a number/queue, drop a call summary to your preferred channel, and send transcripts to your CRM.

Typical MVP: 7-10 days (baseline scripts, routing, calendar, CRM). Advanced workflows or custom APIs: 2–4 weeks depending on scope and QA.

• Business hours, service areas, pricing/policies, FAQs.
• Access to calendars/CRMs and any API keys (Shopify, Jobber, etc.).
• Phone routing (port or forward your number; SIP/VoIP supported).

Yes. Retell supports robust speech recognition with configurable voices and latency tuning. We tailor prompts for your callers and environment to maximise accuracy.